Shipping policy
SHIPPING POLICY
At Restepia, we aim to process and deliver your order as quickly and efficiently as possible.
Order Processing
All orders require approximately 1–4 business days to be processed before shipment.
Processing times do not include weekends or public holidays.
Once your order has been processed and shipped, you may receive tracking information when available.
Estimated Delivery Time
After processing, estimated delivery time is approximately:
6–11 business days
Please note that this is an estimated delivery timeframe and not a guaranteed delivery date.
Total estimated time from placing your order to delivery is therefore generally:
7–15 business days, including processing and shipping.
Delivery times may vary depending on the destination, carrier, customs procedures, public holidays, weather conditions, or other circumstances outside our reasonable control.
International Shipping
Restepia ships internationally to supported destinations.
International orders may be subject to customs inspections, import duties, taxes, or other charges imposed by the destination country.
Where applicable, these charges may be the responsibility of the customer unless otherwise stated at checkout or required by applicable law.
Customs processing may also cause additional delivery delays.
Tracking Your Order
When tracking information is available, it may be sent to the email address provided when placing your order.
Please allow some time after shipment for tracking information to become active or update within the carrier's system.
Incorrect or Incomplete Shipping Address
Customers are responsible for providing a complete and accurate shipping address when placing an order.
If you notice an error in your shipping information, please contact us as soon as possible at:
We will make reasonable efforts to update the address before shipment, but we cannot guarantee that changes can be made once the order has been processed or handed to the carrier.
If an order cannot be delivered because the customer provided an incorrect or incomplete address, additional shipping charges may apply where permitted by law.
Delayed Orders
Occasionally, packages may experience delays due to customs processing, carrier disruptions, high shipping volumes, public holidays, severe weather, or other events outside our reasonable control.
If your order has exceeded the expected delivery timeframe, please contact us at restepia.info@gmail.com so we can review the available tracking information and assist you.
Nothing in this policy limits any rights you may have under applicable consumer protection laws regarding delayed delivery.
Lost Packages
If tracking information indicates that your package may have been lost in transit, please contact us at restepia.info@gmail.com.
We may investigate the shipment with the applicable carrier before determining the appropriate resolution.
Where applicable consumer law requires a replacement, refund, or other remedy for goods that are not delivered, those rights will remain unaffected.
Packages Marked as Delivered
If tracking shows your order as delivered but you cannot locate it, please:
-
Check around your property and any secure delivery locations.
-
Confirm that the shipping address on your order is correct.
-
Check with household members, neighbors, reception desks, or building management where applicable.
-
Contact the shipping carrier if additional delivery information is available.
-
Contact Restepia at restepia.info@gmail.com if the package still cannot be located.
We will review the available delivery information and assist you where reasonably possible.
Nothing in this section limits any mandatory consumer rights that may apply.
Damaged Packages
If your order arrives damaged, please contact us as soon as possible at restepia.info@gmail.com.
We may request photos or video of the product and packaging to help evaluate the issue.
Damaged or defective products will be handled according to our Return & Refund Policy and applicable consumer law.
Delivery Estimates and Consumer Rights
Our stated processing and delivery times are estimates based on normal shipping conditions.
Nothing in this Shipping Policy excludes, restricts, or limits any mandatory rights you may have under applicable consumer protection law.
Where local law provides stronger rights regarding delayed, lost, damaged, or undelivered goods, those legal protections will apply.
Contact Us
If you have any questions about your order, shipping, tracking, or delivery, please contact:
Restepia
Email: restepia.info@gmail.com