Return & Refund Policy

At Restepia, we want you to feel confident with your purchase. We offer a 30-day return policy, meaning you have 30 days after receiving your order to request a return, subject to the conditions below and any mandatory consumer rights that apply in your country or region.

Return Eligibility

To be eligible for a standard return, the product must:

• Be unused and in the same condition in which it was received.

• Be free from damage caused after delivery.

• Be returned in its original packaging.

• Include all original accessories, components, and materials.

• Be accompanied by proof of purchase or your order number.

To request a return, contact us at restepia.info@gmail.com before sending the product.

Approved returns must be sent to:

[INSERT RETURN ADDRESS]

Please do not send products back without first contacting us. Unauthorized returns may not be accepted or processed.

Return Shipping Costs

Unless the product is defective, damaged, incorrect, or applicable law requires otherwise, the customer is responsible for the cost of returning the product.

Original shipping charges are non-refundable where permitted by applicable law.

We recommend using a trackable shipping service when returning an item. Restepia is not responsible for return shipments that are lost before reaching the designated return address, except where applicable law provides otherwise.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If your product arrives damaged, defective, or you receive the wrong item, contact us as soon as possible at restepia.info@gmail.com.

To help us evaluate the issue, we may request:

• Photos of the product and packaging.

• A short video demonstrating the reported problem.

• Your order number and relevant details.

Once the issue has been reviewed and confirmed, we will offer an appropriate solution, which may include a replacement or full refund, depending on your preference and the rights available to you under applicable consumer law.

Where local consumer protection law provides additional remedies or requires Restepia to cover return costs for defective or non-conforming goods, those legal rights will apply.

Exchanges

If you would like a different product, contact us first to determine whether a return is eligible.

Where applicable, the simplest process may be to return the eligible item and place a new order after the return has been approved.

This section does not affect any mandatory right to replacement or exchange that may apply to defective or non-conforming products.

Order Cancellations

Orders may be cancelled by contacting restepia.info@gmail.com before the order has been shipped.

Once an order has been handed over to the shipping carrier, we may no longer be able to cancel it. After shipment, any return or refund request will be handled according to this Return & Refund Policy and applicable consumer law.

If applicable law grants you additional cancellation or withdrawal rights, those rights remain unaffected.

European Union Customers – 14-Day Right of Withdrawal

If your order is delivered to a country where European Union consumer withdrawal rules apply, you generally have the right to withdraw from an eligible online purchase within 14 days of receiving the goods, without providing a reason.

This statutory right applies independently of our voluntary 30-day return policy and is subject to the exceptions established by applicable law.

You must notify us of your decision to withdraw within the applicable period.

Unless otherwise required by law or agreed by Restepia, the customer may be responsible for the direct cost of returning goods under a change-of-mind withdrawal.

Nothing in this policy limits your mandatory rights under European Union consumer protection law.

United Kingdom Customers

Customers in the United Kingdom may also have statutory cancellation rights for eligible online purchases, including the right to notify the seller of cancellation within the applicable statutory period after receiving the goods.

These statutory rights operate in addition to Restepia's voluntary return policy and cannot be excluded by this policy.

Customers in Australia and Other Jurisdictions

Nothing in this policy excludes, restricts, or modifies consumer guarantees, warranties, remedies, or other rights that cannot legally be excluded under applicable consumer protection law.

For example, customers protected by the Australian Consumer Law may be entitled to remedies when goods fail to satisfy mandatory consumer guarantees.

Where mandatory local law provides stronger rights than this policy, the mandatory local law will prevail.

Refunds

Once we receive and inspect an eligible return, we will notify you whether the refund has been approved.

If approved, the refund will be issued to your original payment method within 10 business days, subject to any shorter deadline required by applicable law.

Your bank, card issuer, or payment provider may require additional time to process and display the refund after it has been issued.

If more than 15 business days have passed since Restepia confirmed that your refund was approved, please contact:

restepia.info@gmail.com

Mandatory Consumer Rights

This Return & Refund Policy provides Restepia's general commercial return terms.

It is not intended to exclude, restrict, or waive any consumer right or remedy that cannot legally be excluded under the laws applicable to your purchase.

Where this policy conflicts with mandatory consumer protection law in your country or region, the mandatory legal requirement will apply.

Contact

For questions regarding returns, refunds, damaged products, or cancellations, contact us at:

Email: restepia.info@gmail.com
Return Address: [INSERT RETURN ADDRESS]